I'm not receiving Concur emails; how can I fix it?

1. In Concur, check your profile and make sure your email has been verified.
   • Profile --> Profile Settings --> Email Addresses
   • If your email is verified, it will show "Verified" in the Verification Status column.
     • Continue to Step 2.
   • If your email is not verified, you will need to do the following:
     • Click "Verify" next to the email you wish to verify
     • Check your email and obtain the code sent from Concur
     • Enter the code into the "Enter Code" box next to the email address you're verifying
     • Click "OK"
2. In Concur, review "Request Preferences" to ensure that the emails you want to receive are activated
   • Profile --> Profile Settings --> Request Preferences
   • The boxes should be checked if you wish to receive the emails
3. In Concur, review "Expense Preferences" to ensure that the emails you want to receive are activated
   • Profile --> Profile Settings --> Expense Preferences
   • The boxes should be checked if you wish to receive the emails
4. In your email, check the spam/junk folders to verify that emails sent from the Concur system are not being flagged as spam/junk

If you are still not receiving emails from the Concur system, contact the Travel Office.

Questions? Contact the Travel Office via email at traveldesk@sfasu.edu.