How do I dispute a transaction?

First, Contact the Vendor

An attempt to dispute a transaction should begin with speaking to the vendor. Often times, a vendor may apply a credit to your Travel Card, resolving the dispute.


If Unsuccessful, Contact CitiBank

If the vendor cannot be contacted, or is unable to resolve the dispute, the next step is to contact CitiBank. If you need assistance disputing a transaction, contact the Travel Office.


Questions? Contact the Travel Office via email at


Article ID: 131894
Tue 5/4/21 4:09 PM
Tue 3/29/22 1:39 PM