How do I dispute a transaction?

An attempt to dispute a transaction should begin with speaking to the vendor. Often times, a vendor may apply a credit to your Travel Card, resolving the dispute.

If the vendor cannot be contacted, or is unable to resolve the dispute, the next step is to contact CitiBank. If you need assistance disputing a transaction, contact the Travel Office.

Questions? Contact the Travel Office via email at traveldesk@sfasu.edu.