Faculty, staff, and students all reset their passwords the same way with QuickLaunch.
QuickLaunch uses your personal email address and cellphone number from mySFA. To update this information, follow the instructions in this article: Changing Personal Email Address & Phone Number in mySFA
To begin, go to identity.sfasu.edu and click the “Forgot Password” link below the green Login button:
On the next page, enter your username. Then click the “Submit” button:
You’ll now be asked to select a verification option: Email or Text Message.
Note: You may not have both options available initially, but the missing email address or phone number will show up after you add it manually to your contact information in mySFA.
A verification code will be sent to the option you chose. Enter this code in the provided text box and click the Submit button.
To see the number you typed, click the eyeball button to the right.
Once the code is accepted, you’ll be prompted to enter a new password and confirm it by retyping. Once again you can click the eyeball icons to see the passwords before clicking Submit.
Note: Password requirements can be viewed by hovering the mouse pointer over the “i” (or “information”) icon.
If the password was changed successfully, you’ll get a short confirmation message before being redirected to the main login prompt again.
If this doesn’t occur, or you get an error message, or if you experience any issues that prevent you from changing your password, please contact the Help Desk at (936) 468-4357 for additional assistance.