How do I use the ITS Request System to Submit a ticket?

How do I use the ITS Request System to submit a service request?

All faculty, staff and students can utilize the ITS Request System.

*Please note: You can now easily request services and online help using the ITS Service Catalog which is part of the ITS Request System.

Browsing services:

1. Click on the "Services" tab on the ITS home page.
2. Browse through the service categories until you find the service you need.
3. If the service is requestable online, click on the "Submit a Ticket" button and fill out the form to submit a ticket. Your request will be immediately routed to the appropriate technicians.

    

   Searching for a particular service:

1. Click on the "Services" tab on the ITS home page (help.sfasu.edu).
2. Click on the "Search" tab in the secondary navigation bar.
3. Input the service you are looking for in the Search field and press "Enter.
4. Click on the service you are searching for.
5. If the service is requestable online, click on the "Submit a Ticket" button and fill out the form to submit a ticket. Your request will be immediately routed to the appropriate technicians.

*Please note: You can also use the general search bar at the top-right corner of the TAC home page; however, that will include search results for knowledge base articles as well as services.

If you need further assistance, please contact the Help Desk  at 936-468-1212, or submit a ticket.