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We're making some changes to the Kaizala API and limiting the Kaizala API usage to only org-mapped groups, We will be making this change at the end of April.
If your organization is not using the Kaizala API you can safely disregard this message.
[How does this affect me?]
After this change has been implemented, the Kaizala API calls for private / non-org groups will not work and will fail.
[What do I need to do to prepare for this change?]
If your organization is using the Kaizala API for private/non-org groups you will need to convert your Kaizala private group to org-mapped group prior to the change rolling out.
Steps to convert your private group to an org-mapped group
- Login to Kaizala Management Portal and select groups (https://manage-in.kaiza.la/Group/Conversations)
- Click on the “Private” section on group list page
- Select the intended group
- Click “Map to organization”
- Click ‘OK” on the dialogue screen
