Add a delegated account to Outlook

Directions for adding a delegated generic account to the Outlook Web App (OWA) and Outlook Desktop.

Accessing a generic account from the web (OWA):

1. Login to mySFA with your SFA account
2. Click the Email icon
3. Once logged into the OWA, click your profile picture in the top right corner
4. Select “Open another mailbox” from the drop down menu
5. Enter the email address – Click OK, then Open
6. You should now be accessing the generic account via the OWA

 

To add a Generic Account to Outlook (Windows):

1. Click “File” in the top right
2. Select “Account Settings”
   1. Select “Account Settings” from the drop-down menu
3. If the email account is already listed, then select the account and click remove
4. Click “New” under the Email Tab
5. Enter the email address of the generic account into the Email Address box
6. Click Connect
   1. Outlook will take a few moments to connect to the mailbox
7. When prompted, click “Exchange” as the mailbox type
8. If you are prompted for credentials to the generic email, please use your mySFA username and password
9. Restart outlook to see the added mailbox