Summary
This article defines the support lifecycle for Endpoint Detection and Response (EDR) agents deployed at Stephen F. Austin State University. It identifies which EDR agent versions are supported by the vendor, supported by ITS, or no longer supported, and provides guidance for maintaining endpoint security, stability, and compliance. While the current EDR platform is Palo Alto Networks Cortex XDR, the lifecycle framework outlined in this article applies to any EDR solution approved for use by the
Body
General Information
This article defines the support lifecycle for Endpoint Detection and Response (EDR) agents used at Stephen F. Austin State University (SFASU). It identifies which EDR agent versions are supported by the vendor, supported by Information Technology Services (ITS), or no longer supported.
Maintaining supported EDR agent versions is required to reduce security risk, maintain system stability, and support compliance with University and regulatory requirements.When possible, we link to the vendor or developer's own notes on release support and lifecycles.
Our support lifecycle information can be found in the table below and can be downloaded from the attachments section as a PDF.
Support Status Legend
EDR Agent Support Table
