How do I add Attachments to a Ticket?

Adding Attachments to a Ticket

All faculty, staff and students have the ability to attach an email to a service request/ticket.

1. Save the Document to your PC

   • Choose File, then Save As

     • Make sure you save the file in a location where you can find it again

2. Login to The Help Desk using your mySFA credentials

3. Locate the service/ticket your are needing to submit and click Request Service or Create Ticket

4. Complete the required fields and provide the necessary information on the service/ticket

   • Required fields are marked with a red asterisk *

5. In the Attachment field on the form, click Browse

6. Locate the file that you would like to add to the ticket/service, then click Open

   • ​​​​​​​Clicking Open adds the attachment to your request

7. Click Request or Submit once you have completed the form

8. If you need to add additional attachments to the ticket, click View the Request You Just Created

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9. Click Add Attachment and follow the prompts to upload another attachment to the ticket