Body
Question
How do I use the ITS Request System to submit a service request?
Answer
All faculty, staff and students can utilize the ITS Request System.
*Please note: You can now easily request services and online help using the ITS Service Catalog which is part of the ITS Request System.
Browsing services:
- Click on the "Services" tab on the SFA home page.
- Browse through the service categories until you find the service you need.
- If the service is requestable online, click on the "Submit a Ticket" button and fill out the form to submit a ticket. Your request will be immediately routed to the appropriate technicians.
Searching for a particular service:
- Click on the "Services" tab on the SFA home page.
- Click on the "Search" tab in the secondary navigation bar.
- Input the service you are looking for in the Search field and press "Enter.
- Click on the service you are searching for.
- If the service is requestable online, click on the "Submit a Ticket" button and fill out the form to submit a ticket. Your request will be immediately routed to the appropriate technicians.
*Please note: You can also use the general search bar at the top-right corner of the home page; however, that will include search results for knowledge base articles as well as services.
If you need further assistance, please contact the Help Desk at 936-468-1212, or submit a ticket.