Body
Authenticating with the Duo Prompt
Quick Overview
- Explains what to do when the Duo Prompt appears
- Shows how to approve a login using Duo Verified Push
- Explains how hardware tokens are used
- Provides guidance for unexpected authentication requests
The Duo Prompt appears after you enter your SFA username and password. It is the final step required to complete your sign-in.
What to Do When the Duo Prompt Appears
- Confirm that you are actively trying to sign in.
- Review the information shown on the Duo Prompt.
- Complete authentication using Duo Verified Push or a hardware token.
Using Duo Verified Push
Duo Verified Push is the default authentication method at SFA. When prompted, a push notification is sent to the Duo Mobile app on your enrolled device.
- Open the Duo Mobile app
- Enter the verification number shown on the screen
- Approve the login request
Using a Hardware Token
If you use a Duo hardware token, generate a passcode when prompted and enter it to complete authentication.
Important
If you receive a Duo Prompt that you did not initiate, do not approve it. Contact the IT Help Desk immediately.
Need Help?
Contact the IT Help Desk at (936) 468-4357 (HELP).