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Managing Your Devices in Duo
Quick Overview
- Add a new phone or security key to Duo
- Manage existing Duo authentication devices
- Remove devices you no longer use
- Know when to contact the IT Help Desk
If you get a new phone, replace a device, or need to manage your Duo authentication methods, you can update your devices using Duo self-service options.
Most users manage devices through the Duo Prompt when signing in to an SFA application. Some changes may require assistance from the IT Help Desk.
Add a New Device
You can add a new device when signing in to an SFA application protected by Duo.
- Sign in to an SFA application using your username and password.
- At the Duo Prompt, select Other Options.
- Select Manage devices.
- Complete authentication using an existing approved method.
- Choose Add a device and follow the on-screen instructions.
Tip
If you are adding a new phone, install the Duo Mobile app before starting the enrollment process.
Supported Device Types
- Smartphones using the Duo Mobile app
- Duo hardware tokens issued by SFA
- User-owned security keys such as YubiKeys
Manage Existing Devices
From the device management screen, you can review your enrolled devices and make updates.
- Rename devices to help identify them
- Set a default device for authentication
- Remove devices you no longer use
Remove a Device
If you no longer use a device, you should remove it from Duo to keep your account secure.
- Open the Duo device management screen.
- Select the device you want to remove.
- Confirm the removal.
Important
Do not remove your last remaining authentication device unless you have already added a replacement. Removing all devices will prevent you from signing in.
When to Contact the IT Help Desk
- You no longer have access to any enrolled devices
- Your device was lost or stolen
- You cannot complete device management due to authentication restrictions
Related Duo Articles
Need Help?
Contact the IT Help Desk at (936) 468-4357 (HELP).