For immediate assistance with a technical issue, please contact the Help Desk located in the Ralph Steen Library. The Help Desk may be reached at 936-468-HELP (4357) or

Leadership Team:
Michael Coffee
Chief Information Officer
John Parker
Director of Enterprise Architecture
Meredith Baily
Manager - Project Management Office
Brandon Stringfield
Chief Information Security Officer
Tim Lewallen
Assistant Director of Customer Service

Additional contact information can be found in the Stephen F. Austin employee directory. 

To submit a ticket, browse our services
to find the one that relates to your question, then select the
“Submit a Ticket” button.
Click here to Submit a Ticket

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to help troubleshoot your technology issue.
Click here for the Knowledge Base

Use the search function to type in your question, and the list of results will help you submit a ticket or resolve your own technology issue.
Click here to Search

If you would like to know more about using the ITS Request System to submit tickets and find "self-help" solutions, click "Learn More" above.
Click here to Learn More