Service Catalog

Categories (4)

Services associated with the students of SFA. Device repair, issues with mySFA, passwords, O365, wireless networks, etc.

Reset or change your mySFA password.

General project proposals and proposals for software implementations or major software upgrades.

The Project Manager is responsible for planning, organizing, managing, controlling and communicating on all phases of a project. Projects at SFA generally includes two types, software implementations and custom programming. The Business Analyst is responsible for investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of ITS. At SFA the PMO provides both Project Management and Business Analyst services within projects and through committee representation.

The role of IT Security at Stephen F. Austin State University is to ensure the confidentiality, integrity, and availability of university data, information, communications, and services.

To promote secure information technology systems, IT Security also educates users; assesses and identifies new architectural requirements; and consults in the areas of security risk, practice, policy, and technology. IT Security also provides the coordination of security incident investigation and response.

SFA works in cooperation with other state agencies and higher education institutions to secure campus information.

Report a security or data access incident. Request assistance for INB 8 passwords; a review of access; special report for auditor data; request a Vulnerability, remediation, or patch validation scan.