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Services or Offerings?
Electronic Accessibility and Security Review
  1. Services
  2. Electronic Accessibility
A review of accessibility and security for electronic information resources (EIR).
Information Security Office Quick Ticket
  1. Services
  2. Information Security
Quick Ticket for IT Security
Library Website
  1. Services
  2. Library Services
Additions, edits, or errors involving the Library website, proxy, databases, or catalog.
mySFA Error or Issue
  1. Services
  2. Student Support
  3. Student Online Services
Request help if you are having a mySFA issue. This can be an error logging in or an error with content or a tab not displaying once you get logged in.
Policy Exception Request
  1. Services
  2. Information Security
Request an exception to current Information Security Policy.
Project Proposal
  1. Services
  2. Project Management Office (PMO)
Submit a Project Proposal for review by the PMO for the following:
**New Software Over $30k for the Full Term/Life of the Contract
**Custom Build Development by SFA ITS
**Large Upgrade to Existing Software that Requires SFA ITS Support/Services
**Business Process Review for Technology Support Assessments
Request Duo Hardware Token
  1. Services
  2. Information Security
Request a duo hardware token for two-factor authentication.
Request Vulnerability Scan
  1. Services
  2. Information Security
Request a vulnerability scan of a specified network or device.
Reset Your mySFA Password While On Campus
  1. Services
  2. mySFA Password
How to reset your mySFA password on campus.
Security Related Incident
  1. Services
  2. Information Security
Report a security or data access related incident such as theft, compromised account, virus, phishing, scams, etc.
SSL Certificate Request
  1. Services
  2. Information Security
Request an SSL certificate for a public facing webserver or camera.
Student Device Support
  1. Services
  2. Student Support
  3. Student Owned Device Support
Click here for assistance with your phone, computer, printer, etc.
Student E-Mail Help
  1. Services
  2. Student Support
  3. Student Online Services
Request help with an email issue.
Wireless Guest Account
  1. Services
  2. Device, Network, and Internet Connectivity
Problems with joining guest wireless access.
TICKET HAS MOVED - Software/Hardware Review Request
  1. Services
  2. Project Management Office (PMO)
PLEASE DO NOT SUBMIT THIS TICKET.

1) Click Services
2) Select Electronic Accessibility
3) Select Electronic Accessibility and Security Review ticket

Links to the new service category and ticket are on the previous page in the description.