Questions

Microsoft account

I have a university laptop that was purchased new for a grant. Tag # 140510 - I am trying to do the set up but it says I do not have a Microsoft account. I have tried it for organization use and personal use and get the same error. Pictures of sc...
0 Answers
Victoria Wagner-Greene Last activity on 10/19/2023 6:16:22 PM by Victoria Wagner-Greene

Requesting a website be accessible on campus

How can we make requests for websites to be allowed?
I ask because I cannot navigate to http://scientia.mat.utfsm.cl from campus machines, although I had been able to in the past. I have confirmed that the website is still accessible off ca...
1 Answer
Jane Long Last activity on 7/14/2023 1:21:41 PM by Tim Lewallen

adding my sfa email to my iphone

I am trying to find out how to put my sfa email onto my iphone
1 Answer
Frankie Clark Last activity on 7/6/2023 6:47:49 AM by Tim Lewallen

Incorrect information on Article ID: 78877

Good morning,
We received a call this morning about Duo. The student said they could not get through to the Help Desk. I checked the article on Duo. The contact information is 936-468-4367 for the Help Desk, but I'm sure that is why they coul...
1 Answer
Theunis Oliphant Last activity on 5/2/2023 1:16:05 PM by Robert Minshew

Microsoft Word Online auto-open

Is there a way for us to download or open a Word document from a website (ie. Brightspace) and have it open in MySFA's Word Online instead of downloading it to the desktop and then opening? If this is a setting that needs to change, where is that...
1 Answer
Sara Parks Last activity on 3/1/2023 3:39:29 PM by Tim Lewallen

Printer for office.

Good afternoon! I am thinking about having a printer set up in my office. I am only interested in black & white, basic function, doesn't need to be fast. Do you have any recommendations on a brand and/or model? Also, are there certain bra...
1 Answer
Kristina Sage Last activity on 12/16/2022 2:55:04 PM by Tim Lewallen

Create a contact list on a Mac

Each semester I setup a contact list for each my courses to enable easier email distribution. On Outlook online, I have no problem creating or seeing these lists, but in my office I have a Mac, and I am unable to create or see these lists. Is t...
1 Answer
Dylan Parkhurst Last activity on 9/27/2022 2:10:55 PM by Tim Lewallen

Email & mySFA access after graduation

Hey there,
How long should a student still be able to access their jacks.sfasu.edu email and mySFA login after graduation?
Are students notified before these stop working?
1 Answer
Jennifer Ironsmith Last activity on 1/6/2022 2:58:40 PM by Tim Lewallen

Connecting to department printer

I am trying to connect my Mac to the department printer, but I can't seem to be able to. I've tried using the Printer&Scanner options in System Preferences but it doesn't work. I know individuals using PCs in my department see the printers ...
1 Answer
Dylan Parkhurst Last activity on 4/14/2021 8:40:59 AM by Tim Lewallen

Add-ins in Excel 365

Hi, I'm teaching my students how to do statistics in Excel, but we need access to Excel's Analysis Toolpak. This is easy enough to do with a local copy of Excel, but I seem to lack permissions to instal add-ins using the cloud-based version of Ex...
1 Answer
Lauren Brewer Last activity on 2/8/2021 10:17:32 AM by Tim Lewallen

Personal Email

How do i change my personal email
1 Answer
Marquel Ray Last activity on 1/4/2021 8:06:03 AM by Ashley Johnson

SFA-LAWN Connection

Whenever I try to connect to SFA-LAWN I get "Cannot connect to the network." Is there something I need to do other than enter my user name and password?
1 Answer
Dylan Parkhurst Last activity on 10/9/2019 5:06:18 PM by Tim Lewallen

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