Questions

SBS- Please add a billing button for employees

Please add a billing button for employees that don't have the Billing and Financial Aid tab at the top. We have had two employees try to pay today and cannot. One is trying to pay a parking ticket and apparently cannot access e-bill in TouchNet...

1 Answer

Hillary Parrish Last activity on 7/23/2024 5:18:41 PM by Choya Coleman

Software License

Hello Experts,
Please, does SFA still have license to software like MATLAB and JMP?

1 Answer

Richard Kyei Last activity on 7/22/2024 9:59:08 AM by Choya Coleman

How to locate licensed software like JMP, MATLAB, etc on the new interface.

Hello IT experts, could you please show me where to locate software like JMP and MATLAB on the new interface? It was easier accessing these software on the older interface. I have spent almost an hour to search for the software but cannot find th...

2 Answers

Richard Kyei Last activity on 7/22/2024 12:34:55 PM by Choya Coleman

I cannot access anything with this new format

Please help; I cannot access my email or any other information including a Microsoft office 65 download feature.

1 Answer

Leann West Last activity on 7/15/2024 2:20:46 PM by Choya Coleman

Getting to Outlook

How do I access my SFA email account?

1 Answer

Darrel McDonald Last activity on 7/7/2024 4:42:57 PM by Meredith Baily

Remote desktop for Mac

Good morning,
We have a new Director starting today, and she is a Mac user. Is there a remote desktop option so that she can log into her Mac on campus from her Mac laptop?
Thanks,
Theunis

1 Answer

Theunis Oliphant Last activity on 7/1/2024 12:18:30 PM by Tim Lewallen

CAPP Tutorial PDF update

Good Morning,
Under Advisor, in the HELP box, will you be updating the CAPP tutorial PDF?
Also, where will the PDF instructions be placed for the students to view?
Thank you

1 Answer

Trina Menefee Last activity on 6/28/2024 11:02:57 AM by Meredith Baily

unable to view Graduation Box

In the past when logging into mySFA and clicking on the Academics under the student role I could see the Graduation Box, in the box it stated that the link would be there when I was eligible to apply,
but now it is not there at all, Would rea...

1 Answer

Trina Menefee Last activity on 6/26/2024 2:52:39 PM by Alexis Guthery

I'm using a bookmark to access mySFA, why can't I login or see anything?

1 Answer

Jat Treadwell Last activity on 6/26/2024 12:02:44 PM by Alexis Guthery

Where is TimeClock in the employee tab on mobile?

I am a student employee and cannot find where the clock in/time clock feature is in the employee tab on mobile-can you help?

1 Answer

Elizabeth Davis Last activity on 6/25/2024 12:04:47 PM by Alexis Guthery

Advisor Tab missing for Student employees

Good morning. My student employees have access to the advisor tab to look up student IDs and classes. They do not have the ability to switch personas. Any idea where the Advisor tab would be for them? Thanks!

1 Answer

Theunis Oliphant Last activity on 6/25/2024 10:09:30 AM by Alexis Guthery

I'm a student employee and can't find the TimeClock link in mySFA. Where is this link now?

Where do I find the link to TimeClock in the new mySFA?

1 Answer

Jat Treadwell Last activity on 6/25/2024 8:58:11 AM by Alexis Guthery

How do I find the SSB icon in the new mySFA?

1 Answer

Jat Treadwell Last activity on 6/25/2024 8:38:34 AM by Alexis Guthery

How do I get to the new mySFA page?

I've heard there is a new mySFA, how do I access the new site?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:41:16 PM by Alexis Guthery

Is everything that was in the old mySFA still accessible in the new mySFA?

I am used to the old mySFA and having trouble finding the new page. Is everything that I had access to previously still available?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:20:22 PM by Alexis Guthery

mySFA has different content than my friend's mySFA, why?

When I compare mySFA with my friend's mySFA portal we see different content, why is this?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:08:25 PM by Alexis Guthery

mySFA looks different on my computer and my mobile device. Is this correct?

mySFA appears different on my computer and my mobile device. Is this correct?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:02:28 PM by Alexis Guthery

mysfa

After being admitted into the graduate program how long until I can access more than just the future student tab?

0 Answers

Amaya Davis Last activity on 4/9/2024 5:41:12 PM by Amaya Davis

I am unable to complete a ticket because it says my description is not adequate. My computer will not print to the main computer on 3rd floor of human bldg

1 Answer

Frankie Clark Last activity on 3/5/2024 12:36:46 PM by Tim Lewallen

Microsoft account

I have a university laptop that was purchased new for a grant. Tag # 140510 - I am trying to do the set up but it says I do not have a Microsoft account. I have tried it for organization use and personal use and get the same error. Pictures of sc...

0 Answers

Victoria Wagner-Greene Last activity on 10/19/2023 6:16:22 PM by Victoria Wagner-Greene

Requesting a website be accessible on campus

How can we make requests for websites to be allowed?
I ask because I cannot navigate to http://scientia.mat.utfsm.cl from campus machines, although I had been able to in the past. I have confirmed that the website is still accessible off ca...

1 Answer

Jane Long Last activity on 7/14/2023 1:21:41 PM by Tim Lewallen

adding my sfa email to my iphone

I am trying to find out how to put my sfa email onto my iphone

1 Answer

Frankie Clark Last activity on 7/6/2023 6:47:49 AM by Tim Lewallen

Incorrect information on Article ID: 78877

Good morning,
We received a call this morning about Duo. The student said they could not get through to the Help Desk. I checked the article on Duo. The contact information is 936-468-4367 for the Help Desk, but I'm sure that is why they coul...

1 Answer

Theunis Oliphant Last activity on 5/2/2023 1:16:05 PM by Robert Minshew

Microsoft Word Online auto-open

Is there a way for us to download or open a Word document from a website (ie. Brightspace) and have it open in MySFA's Word Online instead of downloading it to the desktop and then opening? If this is a setting that needs to change, where is that...

1 Answer

Sara Parks Last activity on 3/1/2023 3:39:29 PM by Tim Lewallen

Printer for office.

Good afternoon! I am thinking about having a printer set up in my office. I am only interested in black & white, basic function, doesn't need to be fast. Do you have any recommendations on a brand and/or model? Also, are there certain bra...

1 Answer

Kristina Sage Last activity on 12/16/2022 2:55:04 PM by Tim Lewallen

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