Questions

Updating from Monterey to Sonoma/Sequoia

My office computer is a 2021 iMac with an M1 chip. It came with Monterey. It's compatible with Sonoma and Sequoia. Is there any SFA-specific reason that I can't or shouldn't update it to Sonoma? (I'll wait on Sequoia.)

1 Answer

Randi Barnes-Cox Last activity on 9/30/2024 11:00:31 AM by Tim Lewallen

Email on mobile device

I don't see the instructions for deleting and adding email after the migration

1 Answer

Lisa Mize Last activity on 9/20/2024 3:24:44 PM by Tim Lewallen

Request to unblock a website for cybersecurity course

Currently, the website www.bettercap.org is blocked on SFA wired network but is allowed on the wireless networks. What is Bettercap? Bettercap is a powerful, easily extensible and portable framework written in Go which aims to offer to security...

1 Answer

Jianjun Zheng Last activity on 9/19/2024 11:09:19 AM by Tim Lewallen

Adobe Lightroom and other products

When I open Lightroom on my SFA-provided Macbook, Lightroom crashes at launch. I do not have this issue on my work Mac Mini. I've used the Self-Service app to install the Creative Cloud, as well as downloading it from the web, but neither way r...

1 Answer

Dylan Parkhurst Last activity on 9/6/2024 9:23:45 AM by Tim Lewallen

Qualtrics Login issue

Hi, it's telling me that our organization is disabled from logging into qualtrics.

3 Answers

Jorge Valdes Last activity on 9/10/2024 8:52:58 AM by Choya Coleman

Can students download Windows OS from Azure?

When my students log into the Azure Education portal at https://portal.azure.com/#view/Microsoft_Azure_Education/EducationMenuBlade/~/software , they cannot find Windows 10 or 11 to download. However, when I log into the same portal, I am able t...

1 Answer

Jianjun Zheng Last activity on 8/29/2024 1:03:21 PM by Tim Lewallen

Graduate Orientation Registration

Emails were sent out about signing up for graduate orientation (8/20, 8/22), but there is no place to register in mySFA. When accessing the Orientation & Transition Programs page on the SFA website, the posted link that is supposed to take yo...

1 Answer

Makenzie Ray Last activity on 9/4/2024 3:38:57 PM by Choya Coleman

Course Evaluations

In the previous version it was easy to see results and progress for instructor evaluations. Where is this found in the new format? I am trying to determine the open and close dates for the evaluations for Fall 2024.
Thank you!

1 Answer

Sarah Drake Last activity on 8/13/2024 8:48:08 AM by Choya Coleman

SBS- Please add a billing button for employees

Please add a billing button for employees that don't have the Billing and Financial Aid tab at the top. We have had two employees try to pay today and cannot. One is trying to pay a parking ticket and apparently cannot access e-bill in TouchNet...

1 Answer

Hillary Parrish Last activity on 7/23/2024 5:18:41 PM by Choya Coleman

Software License

Hello Experts,
Please, does SFA still have license to software like MATLAB and JMP?

1 Answer

Richard Kyei Last activity on 7/22/2024 9:59:08 AM by Choya Coleman

How to locate licensed software like JMP, MATLAB, etc on the new interface.

Hello IT experts, could you please show me where to locate software like JMP and MATLAB on the new interface? It was easier accessing these software on the older interface. I have spent almost an hour to search for the software but cannot find th...

2 Answers

Richard Kyei Last activity on 7/22/2024 12:34:55 PM by Choya Coleman

I cannot access anything with this new format

Please help; I cannot access my email or any other information including a Microsoft office 65 download feature.

2 Answers

Leann West Last activity on 9/18/2024 9:44:20 AM by Sally Swearingen

Getting to Outlook

How do I access my SFA email account?

1 Answer

Darrel McDonald Last activity on 7/7/2024 4:42:57 PM by Meredith Baily

Remote desktop for Mac

Good morning,
We have a new Director starting today, and she is a Mac user. Is there a remote desktop option so that she can log into her Mac on campus from her Mac laptop?
Thanks,
Theunis

1 Answer

Theunis Oliphant Last activity on 7/1/2024 12:18:30 PM by Tim Lewallen

CAPP Tutorial PDF update

Good Morning,
Under Advisor, in the HELP box, will you be updating the CAPP tutorial PDF?
Also, where will the PDF instructions be placed for the students to view?
Thank you

1 Answer

Trina Menefee Last activity on 6/28/2024 11:02:57 AM by Meredith Baily

unable to view Graduation Box

In the past when logging into mySFA and clicking on the Academics under the student role I could see the Graduation Box, in the box it stated that the link would be there when I was eligible to apply,
but now it is not there at all, Would rea...

1 Answer

Trina Menefee Last activity on 6/26/2024 2:52:39 PM by Alexis Guthery

I'm using a bookmark to access mySFA, why can't I login or see anything?

1 Answer

Jat Treadwell Last activity on 6/26/2024 12:02:44 PM by Alexis Guthery

Where is TimeClock in the employee tab on mobile?

I am a student employee and cannot find where the clock in/time clock feature is in the employee tab on mobile-can you help?

1 Answer

Elizabeth Davis Last activity on 6/25/2024 12:04:47 PM by Alexis Guthery

Advisor Tab missing for Student employees

Good morning. My student employees have access to the advisor tab to look up student IDs and classes. They do not have the ability to switch personas. Any idea where the Advisor tab would be for them? Thanks!

1 Answer

Theunis Oliphant Last activity on 6/25/2024 10:09:30 AM by Alexis Guthery

I'm a student employee and can't find the TimeClock link in mySFA. Where is this link now?

Where do I find the link to TimeClock in the new mySFA?

1 Answer

Jat Treadwell Last activity on 6/25/2024 8:58:11 AM by Alexis Guthery

How do I find the SSB icon in the new mySFA?

1 Answer

Jat Treadwell Last activity on 6/25/2024 8:38:34 AM by Alexis Guthery

How do I get to the new mySFA page?

I've heard there is a new mySFA, how do I access the new site?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:41:16 PM by Alexis Guthery

Is everything that was in the old mySFA still accessible in the new mySFA?

I am used to the old mySFA and having trouble finding the new page. Is everything that I had access to previously still available?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:20:22 PM by Alexis Guthery

mySFA has different content than my friend's mySFA, why?

When I compare mySFA with my friend's mySFA portal we see different content, why is this?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:08:25 PM by Alexis Guthery

mySFA looks different on my computer and my mobile device. Is this correct?

mySFA appears different on my computer and my mobile device. Is this correct?

1 Answer

Jat Treadwell Last activity on 6/24/2024 2:02:28 PM by Alexis Guthery

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