Tab Disappeared

My Billing & Financial Aid tab has disappeared from mySFA account.  How do I get to the Financial Aid section now?

Tags financialaid
Asked by Logan Dion on Thu 5/1/25 12:37 PM
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Answers (2)

This answer has been marked as the accepted answer
Choya Coleman Thu 5/1/25 4:19 PM

Logan,

I'll give you a call so we can troubleshoot further.

Thanks,

Choya

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Sounds good, how’s10:00a.m. tomorrow the 2nd? - Logan Dion Thu 5/1/25 4:53 PM
Works for me. Thanks! - Choya Coleman Thu 5/1/25 5:03 PM
Choya Coleman Thu 5/1/25 1:11 PM

Hi Logan,

Thanks for asking!  I'm looking into this issue.  Can you provide an estimated time frame of when you were last able to see the Billing and Financial Aid pages in mySFA?

Thanks,

Choya

No feedback
It was Tuesday. I was having trouble signing in to my MySFA account, so I called support, and they gave me a password reset. After I signed in, I saw all the different sections. I went to the check application section and when I tried to go back, the only options I have are checking application and checking email. - Logan Dion Thu 5/1/25 1:26 PM