General ITS Questions (Public)

I have a university laptop that was purchased new for a grant. Tag # 140510 - I am trying to do the set up but it says I do not have a Microsoft account. I have tried it for organization use and personal use and get the same error. Pictures of sc...

How can we make requests for websites to be allowed?
I ask because I cannot navigate to http://scientia.mat.utfsm.cl from campus machines, although I had been able to in the past. I have confirmed that the website is still accessible off ca...

I am trying to find out how to put my sfa email onto my iphone

Good morning,
We received a call this morning about Duo. The student said they could not get through to the Help Desk. I checked the article on Duo. The contact information is 936-468-4367 for the Help Desk, but I'm sure that is why they coul...

Each semester I setup a contact list for each my courses to enable easier email distribution. On Outlook online, I have no problem creating or seeing these lists, but in my office I have a Mac, and I am unable to create or see these lists. Is t...

Hey there,
How long should a student still be able to access their jacks.sfasu.edu email and mySFA login after graduation?
Are students notified before these stop working?

I am trying to connect my Mac to the department printer, but I can't seem to be able to. I've tried using the Printer&Scanner options in System Preferences but it doesn't work. I know individuals using PCs in my department see the printers ...

Hi, I'm teaching my students how to do statistics in Excel, but we need access to Excel's Analysis Toolpak. This is easy enough to do with a local copy of Excel, but I seem to lack permissions to instal add-ins using the cloud-based version of Ex...

How do i change my personal email

Whenever I try to connect to SFA-LAWN I get "Cannot connect to the network." Is there something I need to do other than enter my user name and password?