Questions

Updating from Monterey to Sonoma/Sequoia

My office computer is a 2021 iMac with an M1 chip. It came with Monterey. It's compatible with Sonoma and Sequoia. Is there any SFA-specific reason that I can't or shouldn't update it to Sonoma? (I'll wait on Sequoia.)

1 Answer

Randi Barnes-Cox Last activity on 9/30/2024 11:00:31 AM by Tim Lewallen

Email on mobile device

I don't see the instructions for deleting and adding email after the migration

1 Answer

Lisa Mize Last activity on 9/20/2024 3:24:44 PM by Tim Lewallen

Request to unblock a website for cybersecurity course

Currently, the website www.bettercap.org is blocked on SFA wired network but is allowed on the wireless networks. What is Bettercap? Bettercap is a powerful, easily extensible and portable framework written in Go which aims to offer to security...

1 Answer

Jianjun Zheng Last activity on 9/19/2024 11:09:19 AM by Tim Lewallen

Adobe Lightroom and other products

When I open Lightroom on my SFA-provided Macbook, Lightroom crashes at launch. I do not have this issue on my work Mac Mini. I've used the Self-Service app to install the Creative Cloud, as well as downloading it from the web, but neither way r...

1 Answer

Dylan Parkhurst Last activity on 9/6/2024 9:23:45 AM by Tim Lewallen

Can students download Windows OS from Azure?

When my students log into the Azure Education portal at https://portal.azure.com/#view/Microsoft_Azure_Education/EducationMenuBlade/~/software , they cannot find Windows 10 or 11 to download. However, when I log into the same portal, I am able t...

1 Answer

Jianjun Zheng Last activity on 8/29/2024 1:03:21 PM by Tim Lewallen

Remote desktop for Mac

Good morning,
We have a new Director starting today, and she is a Mac user. Is there a remote desktop option so that she can log into her Mac on campus from her Mac laptop?
Thanks,
Theunis

1 Answer

Theunis Oliphant Last activity on 7/1/2024 12:18:30 PM by Tim Lewallen

I am unable to complete a ticket because it says my description is not adequate. My computer will not print to the main computer on 3rd floor of human bldg

1 Answer

Frankie Clark Last activity on 3/5/2024 12:36:46 PM by Tim Lewallen

Microsoft account

I have a university laptop that was purchased new for a grant. Tag # 140510 - I am trying to do the set up but it says I do not have a Microsoft account. I have tried it for organization use and personal use and get the same error. Pictures of sc...

0 Answers

Victoria Wagner-Greene Last activity on 10/19/2023 6:16:22 PM by Victoria Wagner-Greene

Requesting a website be accessible on campus

How can we make requests for websites to be allowed?
I ask because I cannot navigate to http://scientia.mat.utfsm.cl from campus machines, although I had been able to in the past. I have confirmed that the website is still accessible off ca...

1 Answer

Jane Long Last activity on 7/14/2023 1:21:41 PM by Tim Lewallen

adding my sfa email to my iphone

I am trying to find out how to put my sfa email onto my iphone

1 Answer

Frankie Clark Last activity on 7/6/2023 6:47:49 AM by Tim Lewallen

Incorrect information on Article ID: 78877

Good morning,
We received a call this morning about Duo. The student said they could not get through to the Help Desk. I checked the article on Duo. The contact information is 936-468-4367 for the Help Desk, but I'm sure that is why they coul...

1 Answer

Theunis Oliphant Last activity on 5/2/2023 1:16:05 PM by Robert Minshew

Create a contact list on a Mac

Each semester I setup a contact list for each my courses to enable easier email distribution. On Outlook online, I have no problem creating or seeing these lists, but in my office I have a Mac, and I am unable to create or see these lists. Is t...

1 Answer

Dylan Parkhurst Last activity on 9/27/2022 2:10:55 PM by Tim Lewallen

Email & mySFA access after graduation

Hey there,
How long should a student still be able to access their jacks.sfasu.edu email and mySFA login after graduation?
Are students notified before these stop working?

1 Answer

Jennifer Ironsmith Last activity on 1/6/2022 2:58:40 PM by Tim Lewallen

Connecting to department printer

I am trying to connect my Mac to the department printer, but I can't seem to be able to. I've tried using the Printer&Scanner options in System Preferences but it doesn't work. I know individuals using PCs in my department see the printers ...

1 Answer

Dylan Parkhurst Last activity on 4/14/2021 8:40:59 AM by Tim Lewallen

Add-ins in Excel 365

Hi, I'm teaching my students how to do statistics in Excel, but we need access to Excel's Analysis Toolpak. This is easy enough to do with a local copy of Excel, but I seem to lack permissions to instal add-ins using the cloud-based version of Ex...

1 Answer

Lauren Brewer Last activity on 2/8/2021 10:17:32 AM by Tim Lewallen

Personal Email

How do i change my personal email

1 Answer

Marquel Ray Last activity on 1/4/2021 8:06:03 AM by Ashley Johnson

SFA-LAWN Connection

Whenever I try to connect to SFA-LAWN I get "Cannot connect to the network." Is there something I need to do other than enter my user name and password?

1 Answer

Dylan Parkhurst Last activity on 10/9/2019 5:06:18 PM by Tim Lewallen

General ITS Questions (Public)

Popular Tags