Qualtrics login issue

Hi, I've been trying to access my Qualtrics account and in the last couple of weeks have been getting this error message every time I attempt a login:

 

We were unable to process your username or the username doesn't exist in our system.

A report is generated with error tag [b9911def].

Asked by Cara Davenport on Mon 6/16/25 9:35 AM
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Answers (2)

Choya Coleman Mon 6/16/25 9:48 AM

Hi Cara,

Thanks for reaching out!  I've reached out to our Center for Teaching and Learning to assist with this issue.  Their office supports Qualtrics, so they might be able to provide us with some insight.  Here's a link to their Qualtrics support page for reference.  I'll follow up here when I have an update.

Thanks,

Choya

1 of 1 users found this helpful.
Any updates on this? Thanks! - Cara Davenport Fri 6/20/25 2:09 PM
Hi! Thanks for checking in. How are you accessing Qualtrics? Are you going through mySFA? Or are you going to Qualtrics via another means such as directly through the Qualtrics website? - Choya Coleman Fri 6/20/25 4:25 PM
Choya Coleman Fri 6/27/25 11:06 AM

Hi Cara,

I've received an update saying that you should be good to go.  A reminder that you can visit the Center for Teaching and Learning's Qualtrics support page for assistance as well.

I hope this resolves your issue.  Please let me know if you have any additional questions.

Thanks,

Choya

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I got in! Thank you so much for your help, really appreciate it. - Cara Davenport Mon 6/30/25 10:14 AM
Fantastic news, thank you for the update! - Choya Coleman Mon 6/30/25 11:56 AM