My Recently Visited Services
Click here for assistance with your phone, computer, printer, etc.
A review of accessibility and security for electronic information resources (EIR).
Additions, edits, or errors involving the Library website, proxy, databases, or catalog.
PLEASE DO NOT SUBMIT THIS TICKET.
1) Click Services
2) Select Electronic Accessibility
3) Select Electronic Accessibility and Security Review ticket
Links to the new service category and ticket are on the previous page in the description.
Request a duo hardware token for two-factor authentication.
How to reset your mySFA password on campus.
Request help if you are having a mySFA issue. This can be an error logging in or an error with content or a tab not displaying once you get logged in.
Problems with joining guest wireless access.
Report a security or data access related incident such as theft, compromised account, virus, phishing, scams, etc.
Request a vulnerability scan of a specified network or device.
Request an exception to current Information Security Policy.
Request an SSL certificate for a public facing webserver or camera.
Submit a Project Proposal for review by the PMO for the following:
**New Software Over $30k for the Full Term/Life of the Contract
**Custom Build Development by SFA ITS
**Large Upgrade to Existing Software that Requires SFA ITS Support/Services
**Business Process Review for Technology Support Assessments
Request a change to your mySFA username. Note that your legal name must first be changed in our ERP system (Banner)