How do I update or cancel my submitted ticket?

Updating or Cancelling a Submitted Ticket

All faculty, staff and students can modify their existing tickets.

  1. Login to The Help Desk with your mySFA credentials

  2. On the Services tab, click Ticket Requests

  3. Click the Title of the ticket you would like to update or cancel

  4. Next, click the title of the ticket that you would like to update or cancel

 

  1. Within the ticket, you can do one of the following:

    • Withdraw Request by clicking the button at the top of the ticket

  • Update to change the information in the ticket itself

  • Comment to add information for the ITS team

 

If you need further assistance, please contact the Help Desk at 936-468-4357.
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