OS Support

ITS computers are preloaded with our standard software including Microsoft Office for Windows and macOS, along with antivirus software. Additional software is available via our software stores, such as Self Service (Jamf) and Portal Manger (Ivanti). When under support, these endpoint computers are managed through platform specific tools and policies.

Articles (2)

Endpoint Detection and Response (EDR) Agent Support Lifecycle

This article defines the support lifecycle for Endpoint Detection and Response (EDR) agents deployed at Stephen F. Austin State University. It identifies which EDR agent versions are supported by the vendor, supported by ITS, or no longer supported, and provides guidance for maintaining endpoint security, stability, and compliance. While the current EDR platform is Palo Alto Networks Cortex XDR, the lifecycle framework outlined in this article applies to any EDR solution approved for use by the

Operating System Support Lifecycle

This guide defines the lifecycle of our support for different operating systems. It is intended to explain the support timeframe for an OS from testing status through to end of life (EOL). We also incorporate new operating system versions as they are announced by the vendors.