Work from Home FAQs

How do I reset my mySFA password?

Contact the Help Desk at 936-468-4357.

How do I remove my work phone from Duo since I’m now working from home?

You can delete the original device (your work phone) from your Duo account to instead link to a cell phone or different device of your choosing. When you are back in office, you are welcome to add your work phone back as the primary device on your Duo account.

Set up instructions: 

  • Go to the Gateway Duo settings area. Log in using your mySFA username and password and, when taken to the Duo login page, use the dropdown bar next to “Device.”
  • Select the device you currently use to log in. Once you have authenticated your login, you will be taken to a similar Duo screen with “My Settings & Devices” to the left, under the SFA logo.
  • After selecting “My Settings & Devices,” you will need to log in through Duo and will see the dropdown bar. Select the device you are using now and you will then see a list of your settings and devices.
  • The device at the top is the default. To change the default device, go to “Device Options” to the right and then select the trash can icon. Verify you do wish to delete it (you can add it back later). Keep repeating this until the device you wish to be default is at the top.
  • If you need to add a device for your default, select “+Add another device” and configure it as a mobile phone, tablet, landline or YubiKey.
  • Once you have successfully added and configured the new device, go back to “My Settings & Devices” and make sure it is at the top of the list (the default). If not, follow the earlier instructions.

Still need help check out this guide.

How do I get help related to my technology?

ITS’s Help Desk is our main contact point for technology related questions. Contact them via email at or by phone at 936-468-4357. If you need help with departmental IT resources, contact your department's IT support person. We also have a list of FAQs for working from home. 

During times where tech is not working as it should, you can check and follow us to get updates on outages and maintenance in real time.

How do I keep teaching?

KEEP TEACHING at SFA is a resource for faculty to learn how to shift courses online. While the current conditions present a unique opportunity to position the delivery of instruction online as a key component to teaching and learning continuity, we recognize that these conditions are not ideal for the development of quality online learning experiences for students and faculty. KEEP TEACHING is designed to encourage course instructors to determine priorities, limit complexity for both faculty and students, and access resources to assist along the way. Check out for more details.

How do I check my email at home?

You can access your SFA Email and Calendar from anywhere at or by clicking the “Check Your Email” button on the mySFA Home Tab.

How do I update my contact information?

  1. Visit
  2. Log in with your mySFA username, password, and Duo Two-Factor Authentication (If authenticating from off-campus).
  3. Click Update Address and Phone under My Contact Info on the Home Tab.
  4. Edit information as needed and click Submit.

How do I conduct business, meetings, and classes remotely?

Zoom allows you to have online meetings with anyone who has an Internet connection - including mobile users. You will be connected via audio and/or video and can share content from your computer which lets you see the same things at the same time - like PowerPoint files, Word documents or even browse the web together. Get started at

What if I don’t have a microphone or webcam?

Zoom offers an option to call in via a phone line to join a group meeting. You can also download the Zoom mobile app from your app store and use your phone’s audio and/or video to join a Zoom meeting.

If you want to purchase a webcam or microphone, Zoom offers these options: 

Follow these tips for virtual meeting etiquette. 

Before the Meeting:

  • Review the agenda (if provided) in advance and be prepared.
  • Make sure you are dressed appropriately.
  • Seek a quiet space for your meeting.
  • Be sure to plug your device into a power outlet to avoid running out of battery.
  • Verify you are visible on camera by adjusting the angle of the camera. Try to set your camera to show yourself from the chest or waist up; this is more natural.
  • Adjust lighting. Lighting should come from in front of you. Lighting behind you will cause a glare or will cause you to be silhouetted.
  • Test your video, audio and internet connection before the meeting.
  • Be mindful of your surroundings and background when in a video meeting.  A simple background or a virtual background is best.

During the Meeting:

  • Use your camera to encourage organic connections and engagement.
  • When you aren’t speaking, mute your microphone to prevent background noise from disrupting the conversation.
  • Limit side conversations, multitasking and non-essential noises.
  • Refrain from private behavior during the call. Remember all other attendees can see you (scratching your armpits, picking your nose!)
  • Speak clearly and in a normal voice and volume.
  • Avoid quick movements, which may appear jumpy or choppy to others on the call.
  • Maintain eye contact with the camera while speaking and do not turn your back to the camera.
  • Refrain from eating, drinking, chewing gum, etc.
  • Turn off all notifications and mute your phone to avoid interruptions.
  • Take notes throughout the meeting. (If you are typing notes, be sure to mute your microphone.)
  • Actively participate in the discussion throughout the call and ask questions.
  • Show you are actively listening by nodding your head and looking into the camera.
  • Stay seated and present.

Tips for Meeting Hosts:

  • Ensure all meeting participants have the meeting invitation link and materials before the meeting.
  • Set up early to resolve any potential issues before the meeting begins.
  • If you plan to record the meeting, notify all participants at the start of the meeting.
  • Send out meeting notes after the session. Provide deliverables and next steps (agenda notes, assigned tasks, due dates, etc.) and details on when the next meeting will be.
  • Use a quick round of introductions to verify everyone’s audio is functioning properly (this also serves as an icebreaker).
  • Consider whether Gallery View or Speaker View allows you to better facilitate discussion by seeing many participants at once or by focusing on the person speaking.

Does SFA have any suggestions on how I can keep safe while telecommuting?

The following 6 tips will help you keep you and SFA secure while working remotely.

  1. Avoid Public Wi-Fi - Public Wi-Fi introduces significant security risk and should be avoided if possible. If you need to access the internet from a public Wi-Fi location, make sure that you are connected to the university's VPN.
  2. Keep SFA data safe - Thinking about taking care of a few emails at home before bed? If you take precautions like using your work computer, secure Wi-Fi, a VPN, encrypted, anti-virus, system updates and endpoint protection, this is totally fine. 
  3. Update and protect your computer - Ensure that all system updates are installed, and ensure you are running anti-virus/anti-malware.
  4. Lock your doors - This is Security 101: if you bring your work computer home or tend to work remotely, confidential university information could be at risk. Always ensure you secure you devices, even at home.
  5. Never leave your device or laptop in the car - It’s a best practice to keep work laptops and devices on your person always while on the road. And the trunk of your car is not any safer.
  6. Don’t use unauthorized thumb-drives - Never use a thumb drive if you don’t know where it came from.




Article ID: 102055
Wed 3/18/20 8:16 PM
Fri 3/27/20 12:14 PM