Question
How do I attach an email (or other document) to a ticket?
Answer
All faculty, staff and students have the ability to attach an email to a service request/ticket.
Save the Email:
- Open the email message in its own window.
- Click “File.”
- Click "Save As." (Please make sure to save it in a location you are able to find again
Upload the email to the Service Catalog:
- Go to the Service Catalog.
- Search for the service you are requesting.
- Click "Request Service."
- Click on "Browse" under "Attachment."
- Navigate to your saved email.
- Once located, click on the file and click "Open."
- This will place your email/attachment into the ticket.
- Verify that the fields with red asterisks have been filled out
- Click "Request."
If you need further assistance, please contact the Help Desk at 936-468-1212, or submit a ticket.