Phones running the Android 10 operating system (aka Android Q) have a new feature that randomizes the MAC address for different WiFi networks. This feature is enabled by default, but can be disabled for specific WiFi networks. When connecting to SFA networks, users should disable this feature in order for the device to connect to the network and function properly.
Google Pixel
- Open the Settings app
- Select Network and Internet
- Select WiFi
- Connect to and SFA wireless network such as eduroam or SFA-Wireless
- Tap the gear icon next to the current connection
- Select Advanced
- Select Privacy
- Select "Use device MAC"
Samsung Galaxy
- Navigate to "Settings"
- Select "Connections"
- Select "WiFi"
- Select the SFA network you wish to connect to such as eduroam or SFA-Wireless
- Tap the gear shaped icon next to the network you connected to
- Select "Advanced"
- On the next screen there is a menu labeled "MAC Address Type". Tap on "MAC Address Type"
- Select “Use Phone/Device MAC”
If you have questions regarding these steps or trouble getting your device to work, please contact the Help Desk at *936-468-4357 and we will assist you.