Add a delegated account to Outlook

Accessing a delegate account from the web (OWA) as employee:

1. Login to mySFA with your SFA account
2. Click on “Email”
3. Once logged into the OWA, click on your initials in the top right corner
4. Select “Open another mailbox” from the drop down menu.
5. Enter ex: “admissions” – Click OK, then Open.
6. You should now be accessing the generic account via the OWA

To add a Delegate Account to Outlook 2021 and 0365(Windows):

1. Click “File” in the top right
2. Select “Account Settings”
   1. Select “Account Settings” from the drop-down menu.
3. Once the Account Settings window opens, click “New” under the Email Tab.
4. Enter the email address ex: (raices@sfasu.edu) of the generic account into the Email Address box.
   1. Select Advanced Options – Setup account manually.
5. Click Connect
   1. Outlook will take a few moments to connect to the mailbox.
6. When prompted, click “Exchange” as the mailbox type.
7. You will then be asked for credentials – “Connecting to raices@sfasu.edu”
   1. In the Username enter your(personal) SFA email – Ex: user@sfasu.edu
   2. Enter your SFA password in the password box.
   3. Click OK.
8. Outlook will now show a window noting “Account Setup is complete”
9. Restart outlook to see the added mailbox.
10. You may be prompted to re-enter your username and password for the generic mailbox, use the same format as above, and select “Remember my credentials”

To add a Delegate Account to Outlook 2024 (Windows):

         1 At the top right click on “Settings”(The cog wheel)

         2 A new window will pop up and on the left click on “Shared with me”

         3 Then on the right click “+Add”

         4 In the new pop up window type in the delegate email account ex:sfaemail@sfasu.edu

         5 Then click on “Continue” after the email is added restart Outlook and it will show in the app