Explains the Persona identity check students may see when enrolling in Duo or when the Help Desk sends a verification link. Covers what you need, accepted IDs, step-by-step instructions, common photo problems, and what to do if your verification is under review or declined.
Answers common student questions about the Persona identity check used with Duo enrollment, including why it is required, when it happens, accepted IDs, privacy, review times, and what to do if verification is declined.