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JacksBuyFood and the 5 W's
When purchasing food through JacksBuy, do I still need to answer the 5 W’s?
0 Answers
Lacey Bradshaw
Last activity on 3/31/2026 10:12:02 AM by Lacey Bradshaw
Accessing Staples/Summus Punchout
What do I do when I cannot open the Staples/Summus Showcased Supplier catalog?
1 Answer
Nicole Ivancic
Last activity on 3/27/2026 9:52:28 PM by Nicole Ivancic
Contract notifications
How will users be notified when submitted documents (like Affiliation Agreements) have been officially signed?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 8:55:41 PM by Nicole Ivancic
Carts
How should users handle errors when transferring carts back from vendor sites (e.g., being met with a login screen after clicking "Transfer Cart")?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 8:58:23 PM by Nicole Ivancic
Assigning a cart
At what point can a user "Assign a Cart" to a supervisor, especially when only a "Start Requisition" button is visible?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 9:02:48 PM by Nicole Ivancic
Contract Summary Form
Where is the "Contract Summary Form" located now that the old version is no longer accessible?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 9:10:10 PM by Nicole Ivancic
FOP tracking
How can department heads track FOP (Fund, Org, Program) usage if they cannot see requisitions entered by other departments using their codes?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 9:47:31 PM by Nicole Ivancic
Account Code
Why are account numbers changing between the cart stage and the final purchase order (e.g., from a consumables account to a services account)?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 5:19:09 PM by Nicole Ivancic
Account Codes
Is there a way to manually override automated account codes in the cart, or must changes be requested via email?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 5:18:01 PM by Nicole Ivancic
Address
Why are delivery labels showing different suite numbers than what was intended (e.g., showing 304 instead of 403)?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 9:13:33 PM by Nicole Ivancic
Address
What is the process for shipping to an address that is not currently listed in the system?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 9:14:47 PM by Nicole Ivancic
Address update
How can users amend the details of an existing address (e.g., correcting room numbers or adding building names)?
1 Answer
Lacey Bradshaw
Last activity on 3/27/2026 5:15:59 PM by Nicole Ivancic