JacksBuy (Public)
JacksBuy is SFA's eProcurement software driven by Jaggaer.
TD Ticket number
Why am I being asked for a TD Ticket number?
1 Answer
Nicole Ivancic
Last activity on Thu 5/7/26 2:35 PM by Nicole Ivancic
Why was my cart rejected?
1 Answer
Lacey Bradshaw
Last activity on Mon 4/27/26 9:32 AM by Nicole Ivancic
Food and the 5 W's
When purchasing food through JacksBuy, do I still need to answer the 5 W’s?
1 Answer
Lacey Bradshaw
Last activity on Mon 4/27/26 9:30 AM by Nicole Ivancic
Accessing Staples/Summus Punchout
What do I do when I cannot open the Staples/Summus Showcased Supplier catalog?
1 Answer
Nicole Ivancic
Last activity on Fri 3/27/26 9:52 PM by Nicole Ivancic
Contract notifications
How will users be notified when submitted documents (like Affiliation Agreements) have been officially signed?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 8:55 PM by Nicole Ivancic
Carts
How should users handle errors when transferring carts back from vendor sites (e.g., being met with a login screen after clicking "Transfer Cart")?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 8:58 PM by Nicole Ivancic
Assigning a cart
At what point can a user "Assign a Cart" to a supervisor, especially when only a "Start Requisition" button is visible?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 9:02 PM by Nicole Ivancic
Contract Summary Form
Where is the "Contract Summary Form" located now that the old version is no longer accessible?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 9:10 PM by Nicole Ivancic
FOP tracking
How can department heads track FOP (Fund, Org, Program) usage if they cannot see requisitions entered by other departments using their codes?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 9:47 PM by Nicole Ivancic
Account Code
Why are account numbers changing between the cart stage and the final purchase order (e.g., from a consumables account to a services account)?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 5:19 PM by Nicole Ivancic
Account Codes
Is there a way to manually override automated account codes in the cart, or must changes be requested via email?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 5:18 PM by Nicole Ivancic
Address
Why are delivery labels showing different suite numbers than what was intended (e.g., showing 304 instead of 403)?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 9:13 PM by Nicole Ivancic
Address
What is the process for shipping to an address that is not currently listed in the system?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 9:14 PM by Nicole Ivancic
Address update
How can users amend the details of an existing address (e.g., correcting room numbers or adding building names)?
1 Answer
Lacey Bradshaw
Last activity on Fri 3/27/26 5:15 PM by Nicole Ivancic