Endpoint Detection and Response (EDR) Agent Support Lifecycle
Quick Overview
- This article defines the support lifecycle for Endpoint Detection and Response (EDR) agents used at SFASU.
- Only vendor-supported and ITS-supported EDR agent versions are approved for use.
- Running unsupported EDR agents increases security risk and may result in limited support.
- Lifecycle information is maintained by ITS and aligned with vendor guidance.
General Information
This article defines the support lifecycle for Endpoint Detection and Response (EDR) agents used at Stephen F. Austin State University (SFASU). It identifies which EDR agent versions are:
- Supported by the vendor
- Supported by Information Technology Services (ITS)
- No longer supported
Maintaining supported EDR agent versions is required to reduce security risk, maintain system stability, and support compliance with University policies and applicable regulatory requirements.
When available, ITS references vendor-published lifecycle documentation to align institutional support decisions with vendor recommendations.
The current EDR agent support lifecycle information is displayed in the table below and is also available for download as a PDF from the article attachments section.
Vendor Reference
Support Status Legend
The legend below explains how EDR agent versions are categorized for support purposes.
EDR Agent Support Table
The table below identifies EDR agent versions and their current support status.
Questions or Assistance
Contact the IT Help Desk at (936) 468-4357 (HELP).