Duo Mobile on Windows Phone

Application support for Duo Mobile on Windows Phone ended January 1, 2019. Users may still enroll and authenticate, but Duo no longer provides troubleshooting assistance for Windows Phone devices. 

Find the latest version of Duo Mobile in the Microsoft Store.

Supported Platforms: This version of Duo Mobile supports Windows Phone 8 and greater. 

Duo Push

Duo Push is the easiest and quickest way of authenticating. You'll get a login request sent to your phone — just press Approve to authenticate.

Duo Push Request on Windows Phone

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it.

Duo Push and Notifications

You can respond to Duo Push requests from the Windows Phone lock screen or banner notification.

Swipe down on the Duo Mobile banner notification received when your screen is unlocked to approve or deny the request.

Duo Mobile Notification


Just tap the key icon to get a one-time passcode for login. This works anywhere, even in places where you don't have an internet connection or can't get cell service.

Passcode Generation in Duo Mobile

Adding Accounts to Duo Mobile

During the setup process you'll see a barcode to scan (it looks like this).

Tap "Add Account" (or the plus button in the upper right). Scan the barcode to add the account to Duo Mobile.

Duo Mobile Account Activation

Third-Party Accounts

Duo Mobile supports third-party TOTP accounts, like Google and Dropbox. Learn more »

Removing Accounts

Delete an account by tapping the Edit button in the upper left. Then tap the delete icon, tap "Delete", and confirm the deletion.

Pull to Refresh

Check for authentication requests by pulling the account list down. Duo Mobile automatically checks for authentication requests, but if you think you have missed a request, then tap the list of accounts and pull down to refresh.

Backup & Restore

It is not currently possible to backup and restore your registered Duo Mobile accounts on Windows Phone.

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Article ID: 78840
Wed 5/22/19 9:44 AM
Tue 12/3/19 4:37 PM

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