Knowledge Base

Categories (16)

Employee Tech Support

Article and categories related to employees of SFA such as email, mySFA, Banner, etc.
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mySFA

Information and navigation help on the mySFA portal (Employee & Student)
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Student Tech Support

Articles concerning technical support issues for Lumberjack students.
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ITS Guest Services

Articles on the services available from ITS to guests on the SFA campus.
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Microsoft 365

Articles on the use of Microsoft 365 (formerly Office 365). Microsoft 365 includes Word, Excel, PowerPoint and other cloud based applications.
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ITS Request System

Articles designed to help navigate the ITS support portal.
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Zoom

Learn about Zoom conferencing abilities at SFA! Zoom is available both as a stand alone conferencing solution and in D2L for courses.
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Information Security

General information about Information Security; including but not limited to two-factor authentication, usernames and passwords, and IT Policies
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Course Evaluations

Articles covering when course evaluations open & close, how to view results, how students are notified, and more.
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Microsoft Announced Changes to Office 365

Find announcements from Microsoft regarding changes to Office 365 apps and services.
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Concur

Travel and Expense Management Software including P-Card and Travel-Booking Functionality
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Cayuse

University Grant Database Software for Proposals & Awards (Managed by the Office of Research & Graduate Studies)
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Benefits

Articles and categories related to HR Benefits for employees, retirees and dependents.
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Coursera

Coursera Career Academy, a suite of 40+ certifications (made up of more than 300 short courses), taught by leading companies like Google, IBM, and Meta. Integrate microcredentials into your courses, or learn new skills to help you in your work.
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Dynamic Forms

Electronic/Digital Forms Software
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Academic Works

Academic Works is an online scholarship management system that helps students apply for and receive scholarships. It can also be used by administrators to manage scholarship programs. Faculty and staff can also use the software to review applications, and make scholarship recipient selections, when attached to a scholarship committee.
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