Duo Restore for iOS
Quick Overview
- Explains how Duo Restore works on iOS devices
- Shows how to recover Duo-protected accounts
- Explains recovery of third-party accounts stored in Duo Mobile
- Outlines when to contact the IT Help Desk
Duo Restore allows you to recover Duo-protected accounts when setting up Duo Mobile on a new iOS device or after reinstalling the app.
This process relies on iCloud backups and helps reduce account lockouts when you replace or reset your iPhone.
Before You Begin
- You must be signed in to iCloud on your device
- Your previous iOS device must have been backed up to iCloud
- You must install the latest version of the Duo Mobile app
Enabling Duo Restore on iOS
Duo Restore is automatically enabled on iOS devices that use iCloud backups. There is no additional setting to turn on within Duo Mobile.
Whether accounts can be restored depends on whether Duo Restore is enabled for your account and whether backups exist in iCloud.
Third-Party Accounts in Duo Mobile
Duo Mobile can also store one-time passcode accounts for third-party services, such as personal email or social media accounts.
Important
Duo Restore cannot recover third-party accounts unless you previously enabled third-party account backup and created a recovery password. Duo and SFA cannot reset or recover this password.
Recovering Third-Party Accounts
- Restore your iPhone from your iCloud backup.
- Install and open the Duo Mobile app.
- When prompted, enter your third-party account recovery password.
- Duo Mobile restores eligible third-party accounts.
After recovery, you can generate passcodes for supported third-party services directly within Duo Mobile.
Recovering Duo-Protected SFA Accounts
Restoring third-party accounts does not automatically reconnect Duo-protected SFA accounts.
- Open Duo Mobile on your restored device.
- Select Reconnect next to your SFA account.
- Sign in to an SFA Duo-protected application.
- Complete authentication using Duo Verified Push or another allowed method.
Need Assistance?
If you cannot complete Duo Restore, no longer have access to your original device, or are unable to reconnect your account, contact the IT Help Desk for assistance.
Need Help?
Contact the IT Help Desk at (936) 468-4357 (HELP).