Archive of Service Outage emails

Articles (36)

Accessing Final Grades During mySFA Service Outage

To gain access to enter final grades, please follow these instructions:

Email Delivery Issues

Email delivery issues have now been resolved and measures have been taken to ensure that it does not happen again.

Email Delivery Issues Resolved

We are pleased to announce that all emails should now be delivering as expected. Please re-send any emails that previously reported as undeliverable. If you continue to receive and Non Delivery Reports (NDR) please contact the Help Desk so we can investigate.

Emergency Network Outage - Tuesday February 7th 6am - 7am

ITS will be conducting an emergency network outage to repair core networking security equipment, Feb 7th from 6am to 7am

Emergency Network Outage June 21, 2021

ITS needs to restart the firewalls to remediate issues found that are causing intermittent network issues.

Emergency Network Security Maintenance, 6am-8am, July 12, 2024

ITS will be performing network security maintenance beginning at 6 a.m. and ending approximately 8 a.m. July 12, 2024

Emergency Outage for Critical Systems

Beginning at 12:20 pm and ending approximately 1:00 pm on Thursday, July 20, ITS will restart core networking and security systems to troubleshoot intermittent traffic issues.

Exchange Email Maintenance Tuesday, Sept 27 6:30pm - 10:30pm

Beginning at 6:30 p.m. on Tuesday, September 27, continued maintenance will be performed to address email issues that some users experienced today.  During that time email may be unavailable.

MySFA maintenance from 5:30 to 6 p.m. Tuesday, May 14

ITS will be performing maintenance to the MySFA system beginning at 5:30 p.m. and ending approximately 6 p.m. May 14.

mySFA Service Outage - April 26, 2023

mySFA will be unavailable beginning at 5:15 p.m. for approximately 15 minutes

mySFA Service Outage, 8/26/24

We are working on an issue that is causing temporary slowness and periodic access issues in mySFA

Network outage planned for today Monday Nov 22 from 5:30pm to 6:30 pm

ITS will be continuing mandatory Network security patching on core network equipment. This will create an outage.

Network Patching Scheduled from 4 am to 7:30 am Wednesday, September 25th, 2024

ITS will be performing network security patching beginning at 4 a.m. and ending approximately 7:30 a.m. September 25, 2024. Interruptions to services are not anticipated during this window.

Network Security Patching Tomorrow July 27th 4am - 7:30am

ITS will be conducting mandatory Network security patching on core network equipment.

Off Campus Email Delivery

Some emails sent to off campus addresses is failing to be delivered. We are working to resolve the issue.

Phone System Maintenance/ Repair Friday May 14 from 6:00 pm until 12:00 am

Beginning at 6:00 p.m. on Friday, May 14, ITS and AT&T will be performing hardware maintenance on the SFA phone system

Phone System Maintenance/ Repair Friday May 7. 2021

ITS and AT&T will be performing hardware maintenance on the SFA phone system.

Reported AT&T Tower Issues

An AT&T tower issue is disrupting some calls to and from the SFA campus from AT&T cellular phones.

Residence Hall Wireless Upgrades

ITS is upgrading residential wireless beginning Feb. 6th, 2023.

Scheduled mySFA Maintenance: August 11-13

Beginning Wednesday, August 11 at 1:00PM through Friday, August 13, mySFA will be undergoing an essential upgrade.

Scheduled Network Security Maintenance from 5 a.m. to 7 a.m. Wednesday August 21, 2024

ITS will be performing network security maintenance beginning at 5 a.m. and ending approximately 7 a.m. August 21, 2024.

Scheduled Network Security Maintenance, 5:00am to 7:00am, July 29, 2024

ITS will be performing network security maintenance beginning at 5 a.m. and ending approximately 7 a.m. July 29, 2024.

Service Outage - Network Connectivity Issues

Network and Telephone Outage on Campus

Service Outage 9/28/2021

There is an issue with critical patching last night and as a result quite a few systems are down. We are actively working the issue and will keep you updated.

Service Outage: Web Service Issues

Email sent to Faculty/Staff/Students about a known service outage

SFA Network Hardware outage from 7 a.m to 4 p.m. Monday, March 11

ITS will be performing network hardware replacements beginning at 7 a.m. and ending approximately 4 p.m. March 11.

SFA Network security outage from 7 to 8 p.m. Wednesday, January 3, 2024

ITS will be performing emergency network security patching beginning at 7 p.m. and ending approximately 8 p.m. January 3

SFA Network security patching outage from 4:00 to 7:30 a.m. Tuesday, March 5

ITS will be performing network security patching beginning at 4:00 a.m. and ending approximately 7:30 a.m. March 5.

SFA Wireless Network upgrade outage from 2 to 7 a.m. Friday, September 1

SFA Wireless Network upgrade outage from 2 to 7 a.m. Friday, September 1

Telephone Service Provider Migration outage 6 to 8 a.m. Thursday, February 8

ITS will be migrating phone provider services to an new carrier beginning at 6 a.m. and ending approximately 8 a.m.

Telephone System Upgrades Scheduled for May 14, 5:30pm - 6:30pm

ITS will be performing Phone System software upgrades beginning at 5:30 p.m. and ending approximately 6:30 p.m. May 14

Unscheduled Maintenance for Virtual Desktops (VDI) March 18, 8pm to midnight

Beginning at 8:00 p.m. on Friday, March 18th, Virtual Desktop Infrastructure (VDI) will be unavailable due to security patching. We anticipate all services restored by no later than midnight.

Windows Workstation Reboots - 08/13/2021

Accelerated Windows patching schedule prior to Fall 2021.